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STORE POLICY
SHIPPING POLICY
Shipping Costs
Defective/Incorrect Items: We will cover all return shipping costs.
Other Returns: If the return is for reasons such as dissatisfaction with size or color, you may be responsible for return shipping fees.
Conditions
We reserve the right to deny a return if the item is damaged due to customer handling, shows signs of wear, or is outside the return eligibility period.
Items must be returned in their original packaging with all tags attached, unworn, and unwashed.
Non-Eligible Items
Intimate wear (e.g., lingerie, swimwear) due to hygiene reasons.
Earrings, hats.
FINAL SALE on clearance items and sale items unless defective.
Clothing size chart/shoe size chart is a general size guide.
RETURN POLICY
Refunds are not available for Digital Products.
RETURN POLICY
At OH SO Amber Boutique, we value your satisfaction and want to ensure that every purchase meets your expectations. If you are not fully satisfied with your item, we offer a hassle-free return process.
OH SO Amber Boutique gladly accepts returns within 7 days of the delivery date for store credit or exchange. You may be responsible for the return shipping costs.
Items must be returned in the condition received, with tags attached, unworn, and unwashed, or they will be subject to denial of the return.
What is a Return?
A return allows you to send back an item that did not meet your expectations and receive a new replacement item of the same or similar kind, or a store credit. This process helps ensure you get the right product without needing a full return and reorder process.
Eligibility for Returns
You are eligible for a return if:
The item received is damaged, defective, or incorrect.
The item does not match the size or color you ordered.
The item is unworn, unused, and in its original condition with tags attached.
The return request is made within 7 days of receiving your order.
Note: Sale or final clearance items are not eligible for returns unless defective.
How to Request a Return
Contact Us: Email our customer support team at support@ohsoamberboutique.com.
Approval Process: Our team will review your request and respond within 2 business days with further instructions.
Return of Original Item: Once approved, you will receive a prepaid return label (if applicable) to send the item back.
Processing the Return: After receiving the item, we will ship the replacement item within 5-7 business days.
Shipping Costs
Defective/Incorrect Items: We will cover all return shipping costs.
Other Returns: If the return is for reasons such as dissatisfaction with size or color, you may be responsible for return shipping fees.
Conditions
We reserve the right to deny a return if the item is damaged due to customer handling, shows signs of wear, or is outside the return eligibility period.
Items must be returned in their original packaging with all tags attached, unworn, and unwashed.
Non-Eligible Items
Intimate wear (e.g., lingerie, swimwear) due to hygiene reasons.
Earrings, hats.
Final sale or clearance items unless defective.
If you have any questions, feel free to reach out to our support team at support@ohsoamberboutique.com. We’re here to help!
Additional Shipping Details
Orders over $350 will require a signature upon delivery. If you are not home to sign, please reschedule a delivery with the postal carrier. If the package is returned to us, you will be charged for re-shipment.
Orders shipped to PO Boxes, Alaska, Hawaii, or Puerto Rico will incur additional charges. We will send you an invoice for these costs once the order is completed, prior to shipping.
Wrong Address Disclaimer
It is the buyer's responsibility to ensure the correct shipping address is entered. We are not responsible if a package is returned due to an incorrect or undeliverable address. If you need to cancel or change your shipping address, please contact us via email at support@ohsoamberboutique.com.
All shipments include tracking with delivery confirmation. If your tracking information confirms delivery, but you have not received the package, please contact the carrier directly.
Carrier Contact Numbers:
USPS: 1-800-275-8777
FedEx: 1-800-463-3339
PRIVACY & SAFETY
Privacy Policy
Effective Date: 06/01/2024
At OH SO Amber Boutique, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website, ohsoamberboutique.com
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information from and about users of our Site, including:
1.1. Personal Information
When you make a purchase or attempt to make a purchase, we may collect the following personal information:
* Name
* Billing address
* Shipping address
* Email address
* Phone number
* Payment information (credit card or other payment details)
1.2. Non-Personal Information
We may collect non-personal information such as:
* IP address
* Browser type
* Browsing patterns
* Referring website
* Date and time of your visit
1.3. Cookies
We use cookies to enhance your shopping experience on our Site. Cookies are small files placed on your computer’s hard drive that help us provide you with a personalized shopping experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our Site.
2. How We Use Your Information
We use the information we collect to:
* Process and fulfill your orders
* Communicate with you regarding your order, inquiries, or customer service requests
* Provide personalized shopping experiences
* Improve our Site and customer service
* Detect and prevent fraud or unauthorized activities
* Comply with legal obligations
3. Sharing Your Information
We respect your privacy and will not share, sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:
3.1. Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our Site and conducting our business, such as:
* Payment processors
* Shipping companies
* Marketing and analytics services
These service providers are only given access to the information necessary to perform their functions and are prohibited from using it for other purposes.
3.2. Legal Obligations
We may disclose your personal information if required by law or if we believe such action is necessary to:
* Comply with legal processes
* Protect our rights or property
* Investigate fraud or security issues
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once no longer needed, your personal data will be deleted or anonymized.
5. Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
6.1. Access
You have the right to request a copy of the personal information we hold about you.
6.2. Correction
You have the right to request corrections to any inaccuracies in your personal information.
6.3. Deletion
You have the right to request that we delete your personal information, subject to certain legal exceptions.
6.4. Opt-Out of Marketing
You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly at [Your Contact support@ohsoamber.com
7. Third-Party Links
Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will be effective immediately upon posting. Please review this page periodically for updates.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
OH SO Amber Boutique
Email: support@ohsoamberboutique.com
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments